Terms of Use

Introduction

In short: Before using Lappa, you need to agree to these terms. They explain what you can expect from us and what we expect from you.

Welcome to Lappa! We’re excited to have you here, but before you start using Lappa, we need you to look through and accept these Terms of Use (the “Terms”). We’ve done our best to explain everything in clear language, so it’s easy to understand.

These Terms are your legal rights and obligations, so please read them carefully. If you can’t agree to these Terms, you must not use our website or services.

By accessing or using lappa.org and any related services (the “Services”), you agree to be bound by these Terms.

Description of Service

In short: Lappa provides online services available through lappa.org. The exact features and tools may evolve over time.

Lappa is an online service accessed via lappa.org. It may provide various tools, content, and features to help you manage your activities online (the “Services”). Depending on how Lappa is used, this may include (without limitation) user accounts, dashboards, data storage and display, analytics, or integrations with other platforms or tools.

All facilities and Services are provided on an “as is” and “as available” basis. We may add to, change, or remove Services and features from time to time as we consider appropriate.

Joining and Using Lappa

In short: When you create an account or otherwise use Lappa, you become responsible for your use, your information, and for keeping your login details secure.

1. You and Lappa

When we say “you” or “your”, we mean both you as an individual and any entity or organisation you’re authorised to represent. When we say “Lappa”, “we”, “us” or “our”, we’re talking about the operator of lappa.org.

2. Our Services

Our Services consist of everything we provide now or in the future via lappa.org and associated channels, including any online and mobile tools, applications, or content.

3. Creating an Account or Subscription

When you create an account or subscription and accept these Terms, you become a subscriber (if a paid or registered plan applies). If you’re the subscriber, you’re responsible for:

1. ensuring the accuracy of account information
2. managing access to your account
3. paying any applicable subscription or usage fees.

4. Right to Use Our Services

We grant you a non-exclusive, non-transferable, revocable right to access and use our Services in accordance with these Terms, for as long as:

1. you comply with these Terms; and
2. any applicable subscription or usage fees are paid (where relevant).

We may suspend or terminate access if you breach these Terms.

5. Your Responsibilities

You agree that you will:

1. Keep your information (including a current email address) accurate and up to date.
2. Provide true, accurate, and complete information when using our Services.
3. Verify the accuracy of any information you rely on from our Services for legal, tax, or compliance purposes.
4. Keep your username and password secure and not share them with others.
5. Use strong, unique passwords and update them periodically.

You’re responsible for all activities carried out under your account.

6. New or Revised Services

We’re always improving Lappa and may introduce new Services or update existing ones. New or updated Services may be subject to additional or different terms. We’ll let you know about any new terms before you start using those Services.

7. What We Own

We own all rights in our Services and everything we’ve put into them (except content owned by others), including:

1. the design, compilation, and look and feel of the Services
2. all copyrights, trademarks, designs, inventions, and other intellectual property.

You agree not to:

1. copy, modify, distribute, or create derivative works of our content
2. use our intellectual property in any way not expressly permitted by us.

Pricing, Trials and Payments (If Applicable)

In short: If Lappa offers paid plans or subscriptions, you must pay on time according to your plan.

If Lappa offers free access only, some clauses in this section may not apply or may be inactive until paid plans are introduced.

10. Taxes on Your Use of Our Services

You’re responsible for all taxes, fees, and charges associated with your use of our Services, except for taxes based on our income. This may include value-added tax (VAT), sales tax, or withholding tax, where applicable. We may use your geographical location information for tax purposes, so you must provide accurate location information.

11. Importance of Timely Payments

To continue accessing paid Services, you must make payments on time. If your payment fails, we may:

1. suspend your access to the Services
2. downgrade your account to a free or limited plan
3. terminate your subscription according to these Terms.

Data Use and Privacy

In short: You own your data. We need certain rights to use it so we can operate and improve Lappa. Our Privacy Policy explains how we handle personal data.

12. Use of Data

When you enter or upload data into our Services, you retain ownership of that data. However, you grant us a licence to:

1. use, copy, transmit, store, analyse, and back up your data
2. enable you to use the Services
3. improve, develop, and protect the Services
4. create new features and offerings
5. communicate with you about your account or subscription
6. send you information we think may interest you, based on your preferences.

13. Use of Your Personal Data

We respect your privacy and take data protection seriously. Our Privacy Policy (available on lappa.org) explains in detail how we process your personal data, such as your name and email address.

14. Anonymised Statistical Data

We may create anonymised or aggregated statistical data from your use of our Services. Once anonymised, this data can no longer identify you and we may use it to:

1. provide and improve our Services
2. develop new products and features
3. understand trends and usage patterns
4. generate reports or insights.

15. Data Breach Notifications

If we believe there has been unauthorised access to personal data in your account, we’ll notify you and provide information about what happened. Depending on the nature of the incident and applicable laws, you may be responsible for notifying affected individuals or authorities.

Confidential Information

In short: We both agree to protect each other’s confidential information.

16. Keeping It Confidential

During your use of the Services, you may share confidential information with us, and we may share confidential information with you. Each party agrees to:

1. keep the other party’s confidential information secure
2. not disclose it to third parties, except as required by law or with consent
3. only use it for the purposes for which it was provided.

Either party may disclose confidential information to legal or regulatory authorities if required to do so.

Security

In short: We take security seriously, but you also need to keep your account safe.

17. Security Safeguards

We implement technical, physical, and organisational safeguards designed to protect your data. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. We will notify you if we detect unauthorised access to your account where required by law.

18. Account Security Features

We may introduce security features (such as two-factor authentication). In some cases, we may require you to use them. Where security features are optional, you are responsible for any consequences of not using them.

19. Your Role in Security

You must:

1. keep your login details confidential
2. not share your account with others
3. ensure you have strong security on your devices and networks
4. promptly notify us if you suspect unauthorised access or use of your account.

You also agree not to use free-form text fields in our systems to store sensitive personal data (unless a field explicitly asks for such data) such as full payment card numbers or bank account details.

Maintenance, Downtime and Data Loss

In short: Sometimes our Services may be unavailable or data may be lost. We will try to minimise this, but you should back up your data.

20. Availability

We strive to keep our Services available. However, we may occasionally need to perform maintenance that temporarily affects availability. Where possible, we will give advance notice of planned downtime but can’t guarantee it.

21. Access Issues

You may sometimes be unable to access the Services or your data due to issues beyond our control, such as internet outages, third-party failures, or other technical problems.

22. Data Loss

Data loss is a risk inherent in any technology service. You are responsible for maintaining your own backups of data entered into our Services.

23. No Compensation

Whatever the cause of any downtime, access issues, or data loss, your only remedy under these Terms is to stop using our Services.

24. Modifications to the Services

We may release updates, modifications, or enhancements to our Services and may discontinue or change features. Where practical, we’ll endeavour to notify you (for example, by email or notices within the Services).

Do’s and Don’ts

In short: Use Lappa lawfully and responsibly; don’t misuse or tamper with the Services.

25. Feedback

We welcome feedback, comments, and suggestions about the Services. You agree that we may use such feedback without restriction or obligation to you.

26. Proper Use

You agree to use the Services:

1. only for lawful purposes
2. in accordance with these Terms and any instructions or guidance we provide.

27. Limitations

Some Services may have usage limits (for example, on storage, number of users, or number of transactions). We may enforce these limits as needed.

28. No-Charge or Beta Services

From time to time, we may offer free, trial, or beta Services. You use these at your own risk, and they may be modified or discontinued at any time.

29. Things You Must Not Do

You must never:

1. undermine the security or integrity of our systems or networks
2. use the Services in a way that impairs functionality or interferes with others’ use
3. access or attempt to access any system or account without permission
4. introduce viruses, malicious code, or harmful content into the Services
5. share content that is illegal, offensive, or infringes the rights of others
6. reverse engineer, decompile, or attempt to extract the source code of any part of the Services
7. resell, lease, or provide the Services to third parties except as expressly permitted
8. misuse any data or leads obtained through the Services
9. commit fraud or any unlawful acts using the Services.

Termination

Cancellation ends your subscription according to the applicable notice and billing rules. Separate steps may be needed to end regulatory registrations or representative appointments.

30. Cancellation or Termination by You

You may request cancellation through the account settings, where available, or by contacting us at info@lappa.org. Your request must identify the account and the Services you want to cancel.

The cancellation date and any advance notice requirement are determined by your accepted order and applicable product terms. For example, L’EPR subscriptions may require written notice of non-renewal before the end of the current annual term. Cancelling a renewal after the applicable notice deadline may not prevent that renewal.

Where no specific notice requirement applies, you may cancel at any time before renewal, with cancellation taking effect at the end of the current prepaid billing period. Access continues until that date unless it is lawfully suspended or terminated earlier. Once cancellation takes effect, we will not charge another recurring subscription fee for the cancelled Service unless you reactivate it or place a new order. Charges already incurred and separately authorised work remain payable.

You may also terminate an affected Service if we materially breach the applicable agreement and fail to remedy a breach capable of remedy within 14 days after receiving written notice that explains the breach. If the material breach cannot be remedied, you may terminate the affected Service by written notice without waiting for that period.

Cancellation does not automatically deregister your business from a tax or EPR system, terminate a PRO agreement, withdraw an authorised representative mandate, or remove outstanding reporting and payment obligations. Those actions require the applicable formal process and, where relevant, a separate instruction or engagement.

31. Suspension or Termination by Lappa

Subject to any higher-priority agreement, we may terminate the affected Services for convenience by giving at least 30 days’ written notice. The refund provisions in section 32 apply to prepaid Services that we end before the paid term expires.

We may suspend or terminate an affected Service if you materially breach the applicable agreement, including by failing to pay an undisputed amount when due, and do not remedy a breach capable of remedy within 14 days after written notice describing it.

We may suspend access immediately to the extent reasonably necessary to address suspected fraud, unlawful use, a material security threat, or a binding legal or regulatory requirement. We may terminate immediately if a material breach cannot be remedied or continuing the Service would be unlawful.

Where legally permitted and reasonably practicable, we will explain the reason for suspension, limit it to what is necessary, and give you a reasonable opportunity to resolve the issue. We will restore access when the cause is resolved, unless the Service has been validly terminated. Any separate product-specific suspension rights remain subject to section 37 and applicable law.

32. What Happens When Services End

When termination becomes effective, access to the affected Services ends except for any agreed transition or data retrieval arrangements. Amounts properly accrued before termination remain payable.

Ordinary cancellation does not entitle you to a refund for a period you chose not to use, except where the applicable agreement, the Cancellation and Refund Policy or mandatory law provides otherwise. If we terminate for convenience, or you validly terminate for our unremedied material breach, we will refund prepaid recurring service fees for the unused period after termination. In either of those cases, for separately priced work not performed, we will also refund the unearned amount, taking account of work properly completed and authorised third-party costs already irreversibly incurred. We will return unused funds held solely to pay third-party charges, subject to any lawful entitlement to deduct an amount actually due.

You should request or export the records you need before access ends. If access ends without a practical opportunity to retrieve them, contact us promptly; we will provide a reasonable opportunity to obtain available Customer Data through an appropriate and secure method, unless legally prohibited. Any separately agreed migration or bespoke handover work may be charged at an agreed rate. This does not permit charges that would prevent compliance with a mandatory data-return obligation.

Personal data processed on your behalf will be returned or deleted at your choice in accordance with the DPA and applicable law, unless retention is legally required. Other Customer Data will be handled under the applicable contractual retention arrangements. Legally retained records remain protected and may be used only for the relevant lawful purposes. Residual backup copies will remain protected and be deleted through the applicable retention cycle.

If we have accepted responsibility for ongoing filings or representation, the parties will cooperate on a reasonable handover of available records, filing status and relevant deadlines. Future filings or representation continue only as required by an applicable agreement or law. You must arrange any necessary replacement provider, deregistration or formal withdrawal. Ending access does not erase either party’s existing contractual or legal obligations.

Provisions that are intended to continue, including accrued payments, permitted use of existing outputs, confidentiality, data protection, liability and dispute resolution, survive termination.

Compliance Services and Third Parties

33. Compliance Responsibilities and Service Scope

Your order and applicable product terms determine the countries, entities, product streams, periods and tasks we cover. Access to software alone does not authorise or instruct us to register your business, submit a return, make a payment or act as your representative.

You must provide complete and accurate information, necessary permissions, approvals and funds by the agreed deadlines. This includes relevant sales, product, packaging, tax and company information and prompt notice of material changes. Our operational deadlines may be earlier than an authority’s filing deadline to allow preparation and review.

You remain responsible for obligations that the law places on your business. We remain responsible for performing tasks we expressly agree to carry out with reasonable care and skill. Your duty to review data does not excuse our failure to perform an accepted task.

A calculation, dashboard status, draft report or prepared declaration is not confirmation that a filing has been submitted or accepted, or that a payment has reached its recipient. Use the relevant submission acknowledgement, receipt or other confirmation to establish its status. We do not guarantee decisions made by authorities, PROs, registries or marketplaces.

Educational website content and general support information are not tailored legal or tax advice. Any specifically purchased advice, filing service or representative appointment remains governed by its agreed scope. We will not use this general-information statement to exclude an obligation we expressly accepted.

34. Third-Party Services and Integrations

The Services may connect to marketplaces, e-commerce platforms, accounting or ERP systems, payment providers, authorities, PROs and other third-party services. You must have the right to connect the relevant accounts and comply with their applicable terms.

By enabling an integration, you authorise the data exchanges necessary for its agreed purpose, subject to the Privacy Policy, DPA and your permissions. You must maintain appropriate access permissions and notify us of material changes or apparent data errors.

Independent third parties may change their systems, restrict access or experience outages. We do not control their decisions or promise that every integration will always be available. We remain responsible for our own integration work and for service providers to the extent required by the applicable agreement or law. A supplier we engage to fulfil our obligations is not automatically outside our responsibility because it is a third party.

Warranties and Liability

35. Our Commitments and Service Limitations

We will perform paid Services with reasonable care and skill and in accordance with the scope we accept. Any additional warranties or service levels must be set out in the applicable agreement.

Except for those express commitments and rights that cannot lawfully be excluded, we do not warrant that the Services will be uninterrupted or free from every error, that they will meet requirements outside the agreed scope, or that using them will guarantee compliance or acceptance by a third party.

Free, trial and beta Services are provided on an “as available” basis, subject to any express commitments made for them and applicable law. No disclaimer in these Terms overrides our duties under a DPA or excludes liability that cannot legally be excluded.

36. Limitation of Liability

This section applies to the extent permitted by law and is subject to any different allocation of liability in a higher-priority agreement under section 37.

Neither party is liable to the other for indirect or consequential loss arising from these Terms. This exclusion does not remove liability for direct loss merely because it involves the cost of correcting a filing, restoring records or addressing a compliance issue.

Subject to the exceptions below, our total aggregate liability arising out of or in connection with the affected paid Services for events occurring in a contract year, whether in contract, tort, negligence, breach of statutory duty or otherwise, will not exceed the fees paid or payable for those Services for that contract year. A contract year is each 12-month period starting on the date the affected Services commence and on each anniversary of that date. Fees paid in advance for more than one contract year are allocated proportionately between those years. For a subscription that has not completed its first contract year, the cap is the fees committed for that first year; if the recurring subscription can be cancelled monthly, it is 12 times the monthly fee applicable when the first event occurred. For a separately priced one-off Service, the cap is the agreed fee for that Service. Related events are treated as one event occurring when the first related event occurred. For wholly free Services, any financial cap must be stated in applicable additional terms; this section does not impose a zero financial cap merely because no fee was paid.

Nothing in these Terms excludes or limits either party’s liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that applicable law prohibits the parties from excluding or limiting. Any contractual limit also does not restrict the rights of data subjects or the powers of regulators under applicable law.

The liability cap does not reduce our obligation to return Customer Data or funds, correct overcharges or pay an express contractual refund. It does not reduce your obligation to pay properly agreed fees or statutory charges for which your business is responsible.

We are not responsible for penalties, interest, rejected filings or other losses to the extent caused by inaccurate or late information, missing approvals, unpaid third-party charges or other failures for which you are responsible. This does not exclude a claim arising from our own failure to perform an expressly accepted obligation; any such claim is assessed under this section and the applicable service agreement. Each party must take reasonable steps to reduce avoidable loss.

General Provisions

37. Other Agreements and Order of Precedence

The documents governing a Service must be provided or made available when the relevant contract is formed. Mandatory law prevails. Subject to any express priority rule in a signed agreement, the following order applies to conflicting provisions, only for the subject matter each document covers:

1. An applicable DPA for personal data processing, and a local mandate for the legal scope of a representative appointment.
2. A signed master services agreement, representative services agreement or other negotiated agreement.
3. An accepted order form, statement of work or country schedule, including an expressly incorporated pricing schedule.
4. Product-specific terms accepted for the relevant Service, including the L’EPR Terms of Use and, where relevant, the L’Authorize terms for PPWR manufacturers.
5. These general Terms.
6. The general Cancellation and Refund Policy.

The Privacy Policy explains personal data practices and does not override a DPA. General marketing descriptions, educational content and informal guidance do not expand an expressly agreed scope of work. This does not exclude liability for a misrepresentation where it cannot lawfully be excluded.

38. Changes to These Terms

We may update these Terms to reflect changes to the Services, legal requirements or business operations. We will identify the updated version and its effective date. Changes do not apply retrospectively to an existing dispute or remove accrued rights.

Unless a higher-priority agreement provides otherwise, material changes for existing customers will take effect from a future renewal, and we will notify you at least 30 days before the last date on which you can prevent that renewal.

If a legal or urgent security requirement makes an earlier change necessary, we will give as much notice as reasonably practicable and explain its effect. If such a change materially reduces the agreed paid Service or materially disadvantages you, you may terminate the affected Service before the change takes effect and receive a refund of prepaid fees for the unused period, unless a different result is required by law or a higher-priority agreement. Other material changes during a committed paid term require your agreement.

39. Communications, Notices and Complaints

We may send service and contractual notices to the email address associated with your account or specified in your order. You must keep that address current. Notices to us should be sent to info@lappa.org, unless your agreement specifies another notice address.

A notice must identify the relevant customer and Service and clearly explain the requested action. We will acknowledge cancellation requests and other material notices. Failure to acknowledge does not invalidate a notice you can show was received at the designated address. In-app notices may supplement email, but material termination or contractual change notices will also be sent by email.

If you have a complaint, contact us with the relevant details and supporting records. Both parties will make reasonable efforts to resolve disputes in good faith. This does not prevent either party from seeking urgent court relief or taking steps to protect a legal time limit.

40. Governing Law and Jurisdiction

Unless a higher-priority agreement provides otherwise, these Terms and disputes arising out of or in connection with them, including non-contractual disputes, are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to any mandatory rules that require a different law or forum.

41. Events Outside Our Reasonable Control

Neither party is responsible for a delay or failure to perform to the extent caused by an event outside its reasonable control that it could not reasonably prevent or overcome. The affected party must notify the other where practicable, take reasonable steps to reduce the impact, and resume performance promptly when possible.

An ordinary supplier failure, avoidable security incident or lack of funds does not automatically qualify. This section does not excuse payment for Services already properly delivered or remove a duty imposed by mandatory law.

If such an event materially prevents delivery of a paid Service for more than 30 consecutive days, either party may terminate that affected Service by written notice, subject to any higher-priority agreement. We will refund prepaid service fees for the period after termination in which the Service will not be provided.

42. Assignment and Other Legal Provisions

Neither party may transfer its rights and obligations under these Terms without the other party’s written consent, which must not be unreasonably withheld or delayed. We may transfer this agreement to an affiliate or a successor to the relevant business if it can perform our obligations and the transfer does not materially reduce your contractual protections. We will notify you of such a transfer. Any separate regulatory appointment must follow its applicable transfer requirements.

The parties are independent contractors. These Terms do not create a partnership, joint venture or general agency. Any authority to act on your behalf arises only from an expressly agreed appointment or mandate and applicable law.

If a provision is invalid or unenforceable, it will be limited or severed only to the extent necessary, and the remaining provisions continue in effect. A failure or delay in enforcing a right is not a waiver of it.

These Terms and the applicable documents identified in section 37 form the agreement for their subject matter and replace prior discussions or understandings on that subject, without excluding liability for fraud or other liability that cannot lawfully be excluded. A person who is not a party has no right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999 unless a separate written agreement expressly provides otherwise.

43. Contact Information

Lovat Compliance Ltd, trading as Lappa
Company number: SC542008
Registered office: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN
Email: info@lappa.org
Website: https://lappa.org/