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L’EPR Terms of use

Last updated: 21.06.2026

These L’EPR Terms of Use apply to access to and use of the L’EPR platform, including EPR reporting, EPR calendar, declaration preparation, declaration submission, compliance tracking, EPR representative workflows and related services. L’EPR is a service operated by Lovat Compliance Ltd trading as Lappa.

These Terms are intended for business users only. They are not intended for consumers.

1.Who we are

L’EPR is operated by Lovat Compliance Ltd, a company incorporated in Scotland with company number SC542008 and registered office at 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN.

In these Terms:

  • “Lappa”, “Lovat”, “we”, “us” or “our” means Lovat Compliance Ltd and, where applicable, its affiliates, local representative entities, contractors and service providers.
  • “Client”, “Producer”, “you” or “your” means the business, company, organisation or other legal entity using L’EPR.
  • “Authorised User” means any individual who accesses L’EPR on behalf of the Client.

2.What L’EPR does

L’EPR is a software platform and compliance workflow system for Extended Producer Responsibility obligations.

Depending on your subscription, selected countries, selected EPR streams and agreed services, L’EPR may provide:

  1. EPR reporting calendar and deadline tracking;
  2. packaging, WEEE and battery reporting workflows;
  3. data upload, data validation and report generation;
  4. EPR declaration preparation;
  5. direct or assisted submission of declarations to producer responsibility organisations, authorities, registries or compliance schemes;
  6. EPR payment and eco-fee tracking;
  7. EPR number and certificate storage;
  8. status dashboards;
  9. supporting document storage;
  10. audit trail and activity history;
  11. integration with e-commerce, ERP, accounting, marketplace or other third-party systems;
  12. communication tools between you, Lappa and relevant local representative entities.

L’EPR is a compliance-support platform. It does not remove your own legal responsibility as producer, importer, distance seller, manufacturer, distributor, marketplace seller or other obligated party.

3.Relationship with other documents

These Terms apply together with any:

  1. order form;
  2. subscription plan;
  3. EPR representative services agreement;
  4. country schedule;
  5. pricing schedule;
  6. power of attorney;
  7. local representative mandate;
  8. data processing agreement;
  9. privacy policy;
  10. cancellation and refund policy;
  11. written special terms agreed with you.

If there is a conflict between documents, the following order applies unless the relevant document says otherwise:

  1. mandatory applicable law;
  2. local representative mandate or power of attorney, but only for the relevant country appointment;
  3. signed master services agreement or EPR representative agreement;
  4. order form or pricing schedule;
  5. these Terms;
  6. general website terms;
  7. website content, FAQs, guidance notes or marketing materials.

 

4.Acceptance of these Terms

You accept these Terms when you:

  1. create an account;
  2. click to accept them;
  3. access L’EPR;
  4. use L’EPR;
  5. upload data to L’EPR;
  6. submit, approve or prepare EPR declarations through L’EPR;
  7. continue using L’EPR after these Terms are updated.

If you use L’EPR on behalf of a company or organisation, you confirm that you have authority to bind that company or organisation.

If you do not agree to these Terms, you must not use L’EPR.

5.Business use only

L’EPR is provided for business and professional use.

By using L’EPR, you confirm that:

  1. you are acting for business purposes;
  2. you are not using L’EPR as a consumer;
  3. you have authority to provide EPR, sales, product, packaging, WEEE and battery data on behalf of the Client;
  4. the Client is responsible for all use of L’EPR by its Authorised Users.

6.Account access and authorised users

You must ensure that all account information is accurate and up to date.

You are responsible for:

  1. selecting and managing Authorised Users;
  2. ensuring Authorised Users have appropriate authority;
  3. keeping login details confidential;
  4. using secure passwords;
  5. enabling any required security features;
  6. removing access when an Authorised User leaves your organisation or no longer needs access;
  7. all activity carried out through your account.

You must notify us immediately if you suspect unauthorised access, misuse, security compromise or incorrect user permissions.

We may suspend, restrict or remove access for any user where we reasonably believe there is a security, legal, compliance, payment or misuse risk.

7.Mandatory use of L’EPR where we act as representative

Where Lappa, Lovat or any local representative entity acts as your EPR representative, authorised representative, compliance representative, local representative or similar representative in any country, use of L’EPR is mandatory for the relevant EPR numbers, countries and streams.

In those cases, you must use L’EPR for:

  1. uploading required sales, product, packaging, WEEE and battery data;
  2. preparing and approving EPR declarations;
  3. tracking deadlines;
  4. uploading supporting evidence;
  5. storing EPR numbers, certificates and authority correspondence;
  6. monitoring payment obligations and eco-fees;
  7. responding to compliance requests;
  8. maintaining an audit trail;
  9. communicating with us about the relevant EPR obligations.

You must not bypass L’EPR, submit inconsistent information outside L’EPR, make unauthorised direct filings, or instruct a PRO, registry or authority in a way that conflicts with information held in L’EPR, unless we have given prior written approval.

If you bypass L’EPR or fail to keep L’EPR updated, we may:

  1. require you to upload the missing filing record;
  2. charge an administrative review fee;
  3. refuse to support the filing;
  4. suspend relevant services;
  5. refuse to submit future declarations;
  6. resign, or arrange resignation, as representative;
  7. notify the relevant PRO, authority or registry where appropriate.

8. EPR streams

L’EPR may support several EPR streams, including:

  1. packaging;
  2. WEEE;
  3. batteries;
  4. other EPR streams that we may add from time to time.

Your subscription covers only the countries and streams selected in your order form, country schedule, subscription settings or other written agreement.

If you start selling products in a new country, add a new product category, add WEEE, add batteries, add packaging obligations, or otherwise expand your EPR exposure, you must notify us and update your subscription before relying on L’EPR for that obligation.

9.Your responsibility for EPR compliance

You remain responsible for:

  1. determining where you have EPR obligations;
  2. determining which products, packaging, equipment or batteries are in scope;
  3. providing accurate data;
  4. approving declarations before submission, where approval is required;
  5. paying eco-fees, PRO fees, registry fees, authority fees and other third-party charges;
  6. keeping required records;
  7. responding to authority, PRO, marketplace or registry requests;
  8. complying with all applicable laws.

We may support you with workflows, tools, reminders, calculations, submissions and representative services, but we do not assume your producer obligations unless expressly required by applicable law and accepted by us in writing.

10.Data you must provide

You must provide all information required for EPR registration, reporting, declarations and compliance.

This may include:

  1. company name, registration number, VAT number and address;
  2. contact persons and authorised signatories;
  3. countries where you sell or place products on the market;
  4. sales channels and marketplace accounts;
  5. brand names;
  6. product categories;
  7. packaging materials and packaging weights;
  8. WEEE categories, weights and units;
  9. battery types, chemistry, weights and units;
  10. sales volumes by country;
  11. import and export data;
  12. historical data;
  13. existing EPR numbers;
  14. PRO contracts and certificates;
  15. authority correspondence;
  16. invoices, marketplace reports, product lists and supporting evidence.

You must ensure that all data is accurate, complete, current and submitted by the required deadline.

11.Data deadlines

You must provide data by the deadline shown in L’EPR or otherwise notified by us.

If no deadline is shown, you must provide complete data at least 10 business days before the relevant authority, PRO, registry or scheme deadline.

We are not responsible for missed deadlines, rejected filings, penalties, interest, account restrictions, marketplace blocks or other consequences caused by late, incomplete or inaccurate data.

12.Declaration approval

Where L’EPR requires you to review or approve a declaration, you must do so by the deadline shown in the platform or notified by us.

If you do not approve a declaration on time, we may be unable to submit it.

We may treat approval in L’EPR, approval by email, approval through an integrated workflow, or other written approval as authorisation to submit the relevant declaration.

You are responsible for checking the declaration before approval.

13.Submissions to PROs, authorities and registries

Depending on the country, stream and service model, EPR declarations may be:

  1. submitted by you directly through L’EPR;
  2. submitted by us on your behalf;
  3. submitted by a local representative entity;
  4. submitted through a PRO, registry, authority or third-party portal;
  5. prepared in L’EPR and then filed outside L’EPR with our approval.

We may rely on data and approvals submitted by you through L’EPR.

We do not guarantee that any PRO, authority, registry, marketplace, scheme or third-party portal will accept a declaration, registration, payment or representative appointment.

We may refuse to submit, approve or support any declaration where we reasonably believe that:

  1. data is missing, inaccurate, inconsistent or late;
  2. supporting documents are missing;
  3. eco-fees or third-party fees are unpaid;
  4. you have not approved the declaration;
  5. the filing may create legal, financial, regulatory or reputational risk;
  6. you are in breach of these Terms or another agreement with us;
  7. the declaration appears to be false, misleading or incomplete.

14.Reporting calendar and reminders

L’EPR may provide a reporting calendar, alerts, reminders and deadline notifications.

These tools are provided to support compliance management. They do not replace your own responsibility to know and meet legal, PRO, registry and authority deadlines.

Deadlines may change. PROs, authorities and registries may also apply deadlines differently depending on your registration status, product category, reporting period, country, scheme or other factors.

We will use reasonable efforts to maintain accurate deadline information, but we do not guarantee that every deadline, reminder or calendar entry will be complete, current or error-free.

15. Calculations and validation

L’EPR may calculate EPR-relevant quantities, packaging weights, material splits, WEEE categories, battery categories, reporting totals, eco-fee estimates and other values.

Calculations depend on the data you provide and the configuration of your account.

You must check calculation outputs before relying on them or approving a declaration.

We may provide automated validation, consistency checks and exception alerts. These tools reduce risk but do not guarantee that your data is correct or that filings will be accepted.

16. Eco-fees and third-party charges

You are responsible for all eco-fees, PRO fees, registry fees, authority charges, recycling scheme fees, bank charges, translation fees, notarisation fees, apostille fees and other third-party costs.

Unless expressly agreed in writing, these amounts are not included in your subscription fee.

We may require advance payment before submitting registrations, declarations, renewals, payments or filings.

We are not required to advance third-party fees on your behalf.

If third-party fees are not paid on time, we may suspend filings, suspend services, restrict platform access, or resign as representative where applicable.

17. Subscription fees

You must pay all subscription fees, platform fees, representative service fees, setup fees, registration fees, usage fees, tier adjustment fees, late renewal fees and other agreed charges when due.

Unless your order form says otherwise:

  1. subscriptions are annual;
  2. fees are payable in advance;
  3. fees are non-refundable once the subscription period has started;
  4. fees exclude VAT and similar taxes;
  5. third-party costs are charged separately.

18.Tier pricing

Your subscription may be based on a pricing tier.

Tiers may be based on one or more of the following:

  1. packaging weight;
  2. WEEE weight;
  3. battery weight;
  4. number of units;
  5. number of countries;
  6. number of EPR streams;
  7. number of EPR registrations;
  8. declared, forecast, actual or reportable volume;
  9. risk level;
  10. any other basis stated in your order form or pricing schedule.

If you select a lower tier and your actual, declared, submitted or reportable volume exceeds that tier, we may move you to the correct higher tier and charge the difference.

Unless your order form says otherwise, the tier difference applies to the full subscription year in which the higher tier threshold is exceeded.

You must not understate, split, delay, misclassify or withhold data to avoid a higher tier.

19. Price changes

We may change prices, plans, tiers, tier thresholds, platform fees, representative fees and service fees for future renewal periods.

The price for each renewal period will be the price stated in the renewal invoice, order form, renewal notice or our then-current price list.

We will try to keep prices stable where commercially reasonable. However, prices may change due to changes in law, PRO requirements, authority requirements, local representative risk, platform costs, service costs, data volume, countries, streams, support needs or third-party charges.

Continued use of L’EPR after renewal constitutes acceptance of the renewal price.

20. Renewal and late renewal

Unless your order form says otherwise, your subscription renews automatically for further 12-month periods unless either party gives written notice of non-renewal at least 60 days before the renewal date.

You must pay renewal fees before the renewal date.

If renewal payment is late, we may:

  1. charge a late renewal fee;
  2. charge a reinstatement fee;
  3. suspend access to L’EPR;
  4. suspend declarations and filings;
  5. stop deadline reminders;
  6. stop representative support;
  7. resign, or arrange resignation, as representative;
  8. terminate the subscription.

We are not responsible for missed deadlines, rejected filings, penalties, lost EPR numbers, marketplace restrictions or other consequences caused by late renewal or non-payment.

21. Free trials, beta features and test features

We may offer free trials, beta features, pilot features or test functionality.

These are provided “as is” and may be changed, restricted or withdrawn at any time.

You must not rely on beta or test features for legal compliance unless we expressly confirm in writing that they are approved for production use.

22. Integrations and third-party services

L’EPR may connect with third-party systems, including marketplaces, e-commerce platforms, ERP systems, accounting systems, PRO portals, authority systems, payment providers and data providers.

You authorise us to access, receive, process and transmit data through such integrations where necessary to provide the services.

You are responsible for:

  1. having the right to connect the third-party account;
  2. complying with third-party terms;
  3. ensuring data pulled from third-party systems is accurate;
  4. maintaining integration permissions;
  5. resolving issues caused by third-party systems.

We are not responsible for third-party downtime, API changes, data errors, access restrictions, rejected submissions or discontinued integrations.

23. Platform availability

We will use reasonable efforts to keep L’EPR available.

However, L’EPR may be unavailable because of maintenance, updates, security issues, third-party failures, internet outages, hosting issues, cyber incidents, emergency fixes, legal requirements or events outside our reasonable control.

We may update, modify, restrict, replace or discontinue features where necessary or commercially reasonable.

We are not liable for loss caused by downtime, access issues, data transmission delays, third-party outages or platform maintenance, except where liability cannot legally be excluded.

24. Acceptable use

You must use L’EPR lawfully and responsibly.

You must not:

  1. use L’EPR for unlawful purposes;
  2. upload false, misleading, illegal or infringing content;
  3. interfere with platform security;
  4. attempt unauthorised access;
  5. introduce malware or harmful code;
  6. scrape, copy, reverse engineer or decompile L’EPR;
  7. resell L’EPR without written permission;
  8. share accounts between users;
  9. bypass usage limits or security controls;
  10. use L’EPR to make fraudulent filings;
  11. use L’EPR to mislead authorities, PROs, registries or marketplaces;
  12. use L’EPR in breach of sanctions, export control or anti-bribery laws.

25.Compliance risk controls

We may block, suspend, restrict or review your account, declarations or submissions where we reasonably believe there is:

  1. sanctions risk;
  2. fraud risk;
  3. false or misleading data;
  4. unpaid fees;
  5. unpaid eco-fees;
  6. unauthorised direct filings;
  7. high regulatory risk;
  8. misuse of EPR numbers;
  9. authority, PRO or marketplace concern;
  10. breach of these Terms;
  11. breach of any representative appointment or mandate.

We may also require additional checks, supporting documents, management approval or legal review before continuing services.

26. Representative services

Where we or a local representative entity act as your representative, the appointment is subject to a separate power of attorney, mandate, order form, country schedule or representative services agreement.

We or the local representative entity may resign or terminate the appointment where:

  1. you fail to pay fees or eco-fees;
  2. you fail to renew on time;
  3. you fail to provide data;
  4. you provide inaccurate or incomplete data;
  5. you fail to use L’EPR where mandatory;
  6. you bypass L’EPR;
  7. you breach applicable EPR law;
  8. you create legal, financial, regulatory or reputational risk;
  9. the appointment is rejected by a PRO, authority or registry;
  10. continuing to act would be unlawful, impractical or unreasonable.

You must cooperate with all steps required to terminate, transfer or replace any representative appointment.

27. No legal, tax or professional advice

L’EPR provides software, workflows, automation, administrative support and compliance-support services.

Unless expressly agreed in writing, we do not provide legal, tax, accounting, customs, product safety or professional advisory services.

Information provided through L’EPR, our website, support channels, reports, dashboards or templates is general operational information and should not be treated as legal advice.

You should obtain professional advice where needed.

28. Client Data

You retain ownership of data you upload or provide to L’EPR.

You grant us, our affiliates, local representative entities, contractors and service providers a licence to use, copy, store, process, transmit, analyse, validate, format, submit, disclose and retain Client Data as necessary to:

  1. provide L’EPR;
  2. provide EPR services;
  3. submit declarations;
  4. communicate with PROs, authorities and registries;
  5. manage representative appointments;
  6. calculate fees;
  7. maintain audit trails;
  8. comply with law;
  9. defend claims;
  10. improve and secure our services;
  11. develop aggregated or anonymised insights.

You are responsible for ensuring that you have all rights and permissions required to provide Client Data to us.

29.Personal data

We process personal data in accordance with our privacy policy and any applicable data processing agreement.

For some activities, we may act as your processor.

For other activities, including regulatory filings, representative activities, legal record keeping, fraud prevention, sanctions checks and authority communications, we may act as an independent controller.

You must not upload unnecessary sensitive personal data to L’EPR unless we specifically request it and there is a lawful basis for doing so.

30.Confidentiality

Each party must protect the other party’s confidential information.

Confidential information may be disclosed where necessary to:

  1. provide L’EPR;
  2. provide EPR services;
  3. communicate with PROs, authorities, registries, schemes and marketplaces;
  4. comply with law;
  5. enforce these Terms;
  6. obtain professional advice;
  7. use affiliates, local representative entities, contractors and service providers.

This clause continues after your subscription ends.

31. Intellectual property

We own all rights in L’EPR, including software, workflows, interfaces, templates, dashboards, reports, validation logic, designs, databases, documentation, content, know-how, trade marks and other intellectual property.

You receive a limited, non-exclusive, non-transferable, revocable right to use L’EPR during your active subscription and only in accordance with these Terms.

You must not copy, modify, adapt, reverse engineer, resell, sublicense or commercially exploit L’EPR without our written permission.

32. Feedback

If you provide suggestions, ideas, feedback or improvement requests, we may use them without restriction, payment or obligation to you.

33. Suspension

We may suspend all or part of your access immediately if:

  1. you fail to pay any amount when due;
  2. renewal payment is late;
  3. you breach these Terms;
  4. your data is incomplete, late or inaccurate;
  5. you fail to use L’EPR where mandatory;
  6. you exceed your tier and fail to pay the tier adjustment;
  7. eco-fees or third-party charges are unpaid;
  8. you create legal, regulatory, financial or reputational risk;
  9. third-party systems, PROs, registries or authorities require suspension;
  10. we need to protect platform security or integrity;
  11. continuing access would be unlawful or unreasonable.

Suspension does not release you from payment obligations.

34. Termination

You may terminate your subscription in accordance with your order form or applicable cancellation terms.

Unless your order form says otherwise, termination takes effect at the end of the current paid subscription period and no refund is due for unused time.

We may terminate your account, subscription or access immediately if:

  1. you fail to pay;
  2. you fail to renew;
  3. you commit a serious breach;
  4. you provide false or misleading data;
  5. you misuse L’EPR;
  6. you breach applicable law;
  7. you become insolvent;
  8. continuing services would create unacceptable risk;
  9. we are required to do so by law, PRO, authority, registry or scheme.

35. Consequences of termination

On termination:

  1. your right to use L’EPR ends;
  2. we may disable platform access;
  3. unpaid fees become immediately due;
  4. we may retain records required for legal, regulatory, audit, tax, accounting, dispute or defence purposes;
  5. we may notify PROs, authorities, registries or schemes if a representative appointment or filing relationship ends;
  6. you must appoint replacement representatives where required;
  7. we may charge separately for data export, handover, historical records, transfer support or reinstatement.

Termination does not affect rights and obligations that have already accrued.

36. Data retention and export

You should keep your own copies and backups of all data submitted through L’EPR.

We may allow data export during an active subscription or for a limited period after termination.

We may retain data where necessary for legal, regulatory, audit, accounting, security, dispute, representative or compliance reasons.

We may delete or archive account data after the applicable retention period.

37.Indemnity

You indemnify us, our affiliates, local representative entities, officers, employees, contractors and agents against all losses, liabilities, penalties, interest, claims, damages, costs and expenses arising from:

  1. your use of L’EPR;
  2. inaccurate, incomplete or late data;
  3. false or misleading declarations;
  4. unpaid eco-fees or third-party charges;
  5. incorrect product, packaging, WEEE or battery classification;
  6. historical non-compliance;
  7. unauthorised direct filings;
  8. bypassing L’EPR;
  9. misuse of EPR numbers;
  10. breach of these Terms;
  11. breach of applicable EPR law;
  12. claims by PROs, authorities, registries, marketplaces or third parties caused by your acts or omissions.

38. Limitation of liability

Nothing in these Terms limits liability that cannot legally be limited.

Subject to that, we are not liable for:

  1. loss of profit;
  2. loss of revenue;
  3. loss of business;
  4. loss of goodwill;
  5. loss of anticipated savings;
  6. loss of marketplace access;
  7. damage to reputation;
  8. indirect or consequential loss;
  9. penalties caused by your data, delay, non-payment or non-cooperation;
  10. rejected filings;
  11. missed deadlines caused by late or inaccurate data;
  12. PRO, authority, registry or third-party system failures;
  13. changes in law or authority practice.

Our total aggregate liability under or in connection with L’EPR in any 12-month period is limited to the fees paid by you for L’EPR in that 12-month period.

39.No guarantee of compliance outcome

We will use reasonable skill and care in providing L’EPR.

However, we do not guarantee that:

  1. you will be compliant in every country;
  2. every obligation will be identified;
  3. every deadline will be correctly displayed;
  4. every declaration will be accepted;
  5. every PRO, authority, registry or marketplace will agree with the classification or data;
  6. you will avoid penalties;
  7. EPR numbers will be issued or maintained;
  8. representative appointments will be accepted.

Compliance depends on your data, your business activities, applicable law, PRO rules, authority practice and third-party systems

40.Changes to L’EPR and these Terms

We may update L’EPR and these Terms from time to time.

Changes may be made to reflect:

  1. new features;
  2. legal changes;
  3. PRO or authority changes;
  4. security requirements;
  5. pricing changes;
  6. operational changes;
  7. changes in representative risk;
  8. new EPR streams or countries.

We will use reasonable efforts to notify you of material changes.

If you continue using L’EPR after updated Terms take effect, you accept the updated Terms.

41.Sanctions, anti-bribery and prohibited use

You must comply with all applicable sanctions, export control, anti-bribery, anti-corruption, anti-money laundering and trade laws.

You must not use L’EPR if you, your organisation, your owners or your activities are subject to sanctions or other restrictions that make it unlawful or risky for us to provide services.

We may refuse service, block access, suspend accounts, reject payments or terminate services where we reasonably believe there is sanctions, fraud, bribery, corruption, money laundering or trade compliance risk.

42. Notices

We may send notices to the email address linked to your account or provided in your order form. You must send notices to us at: info@lappa.org
or any other email address we notify to you. 

You are responsible for keeping your contact details current

43. Assignment and subcontracting

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign, transfer or subcontract our rights and obligations to an affiliate, local representative entity, contractor, service provider, purchaser of business assets or successor entity.

44. Force majeure

We are not liable for delay or failure caused by events outside our reasonable control, including natural disasters, war, strikes, internet outages, hosting failures, cyber incidents, third-party system failures, authority delays, PRO downtime, registry downtime, legal changes or government action.

45. Severability

If any part of these Terms is invalid, illegal or unenforceable, the rest of the Terms remain valid and enforceable.

46. No waiver

If we do not enforce a right immediately, that does not mean we waive it.

47. Entire agreement

These Terms, together with any documents referred to in them, form the agreement between you and us for use of L’EPR.

They replace prior discussions or statements about L’EPR unless a signed agreement expressly says otherwise.

48. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, L’EPR or the services are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms, L’EPR or the services, except where mandatory law requires otherwise.

  1. Contact

For questions about these Terms, contact:

Lovat Compliance Ltd / Lappa
Email: info@lappa.org
Address: 5 South Charlotte Street, Edinburgh, Scotland, EH2 4AN